Would just like to say that my husband and I have just recently worked on a issue with Herb Gilbert and I can't say

enough how nice and kind and caring Mr. Gilbert was to us. It's nice to know there are people out there that care

and are willing to help while going through this process. Again thank you Mr. Gilbert. Sincerely Mr. and Mrs. Allen

Jan 21, 2016

Hi my name is Tashan & my experience with Nationwide interlock was beautiful they treated me with respect where very kind informative didn't judge I remember the day of my install Matt the tech was very kind cool & the first thing he said to me after greeting me was "we are here to help u get through this hard time I appreciated that coming from him it made me feel like I wasn't along in this situation.

-Tashan L.

Thank you for the always friendly service both from the staff there but also the installer and Kendall Auto Service!

It is so good to be treated with respect while going through this procedure.

-Jeff G.

Good Morning!!

Just wanted to follow up with you regarding the previous email I sent about the damage to my vehicle upon installation of the interlock device. Matt came by this morning to check out the issue and found that it actually was NOT damage done during his installation, rather, it was just a panel in my jeep that must've fallen down for some other reason. The panel was on the passenger side, and he stated the he didn't even go over there!! Needless to say, he fixed it anyways :)
I want you to know that you have a wonderful employee in Matt.... the whole process of getting the interlock device in your vehicle is pretty disheartening, and having a guy like Matt come by makes it just a little bit better. He is very nice, informative, courteous and polite. Whether on the phone or in person, he is always very professional, and I think that is just great. He followed up with me as soon as he knew about the email I sent, made a point to come to me to fix the issue, changed part of his schedule to make it here when convenient for me, AND even fixed the issue (that he didn't cause) with a smile.
Kudos to your team and Matt..... Thank you all for being so very helpful.
-Robin R

Shelly, 

I just want to take a moment to express how impressed I've been with your company throughout this process.  Everyone I've dealt with from the installation to any phone calls I've placed has been helpful, courteous, and prompt.  Customer service in any line of work is a challenging aspect to excel at and from my experience with your company, you all do great.  I can imagine how difficult it might be dealing with some of the clientele you have to deal with, so again, hats off.  I never once was treated like a criminal scumbag which, had I been, I would totally understand.  Thanks for making my difficult experience a little less difficult.  

Sincerely, 

Stephen

P.S.

Please let anyone and everyone at your company know of my appreciation.  After all, it is a team effort.

I was extremely impressed with everything regarding my interlock system with Nationwide Interlock, the Owner actually called me after I had made an initial call to them about pricing. He was extremely pleasant and helpful even saying 'look on my website even if you don't chose to go with our system there's great information to help in what goes on moving forward after you have any system installed' he also said 'I recommend you do a little research and look online at costumer reviews' I couldn't believe how helpful that was, I had planed to use a system I won't mention by name because it was slightly cheaper but after reviewing statements and videos customers made I knew that was not for me. Nationwide Interlock came to me to install the device they asked for 1.5-2 hours of time but the installer was amazing he was done with the install and showing me how to use it in 35 minutes. Device is extremely easy to use. Couldn't be happier with my choice to use Nationwide Interlock!

James E.

To Whom it May Concern,

I am writing this letter as a new client who recently worked with Andy- a Nationwide salesman. Not only was Andy caring and engaged from day one, he went over and above for my installation. He was always quick to respond with questions and requests. You should be happy to call him one of your team. Thanks so much for your time.

Sincerely,

Kelly

Herb, got my interlock installed. Your service and device quality is top notch. The technician was very good and explained everything. Thanks 

Mark R.

My names Katie and I've been with nationwide since the beginning of this year. First I want to begin by saying I used the company called American interlock before them for a year and half. To say the least it was the worst experience ever! My experience with Nationwide is 100% better than before, and mind you I was NEVER offered or paid money to write this review. American interlock messed up my vehicle. Initially I wanted to blame both companies, but after speaking with the owner of Nationwide Interlock Herb… He helped me to understand my situation better. I had an interlock swap out from my old car to my new car, and Herb waived those fees for me. I was happy completely with our conversation and his whole team resolved it. Matt the tech who installed both times for me was great! Shelly who I've spoken to multiple times has been more than helpful each time! Awesome service all around! Thanks Guys! You blow American interlock out the water!

Thank you,

This is my second time here to share my review. Typically, what brings me to take the time to give my review about any company, store, service, etc, my experience would have been A+, outstanding, or E-awful. Either way it was memorable. So with this being my second time back here, my first review wasn't flattering to say the least. I had some issues and I definitely was not happy. But I am more than happy to come back to say that not only were my issues addressed. Nationwide Interlock really took the matter serious, then went above and beyond to make me happy. While my issues were valid, some of them I had some responsibility in. They showed true concern and I was very impressed with their desire to handle the matter and I never expected that. They treat you as a person and with respect, not just a defendant from the court who just has to do this like it or not. I owe them a big thank you for making my difficult time a lot better!Add Testimonial here

I need to inform you that your employee that serviced my car today, Brian, was far beyond stellar. It was my first visit for “download”. I don’t mind saying that this experience is humbling and created my own timidness. However, God Bless Brian for being so kind, professional and empathic. You are so fortunate to have such a great professional on your staff. Happy Holidays to you and yours - Joey A.

To whom it may concern, I have been with nationwide just under a year and they have been wonderful to work with. I highly recommend using the company for your interlock provider. They are very helpful and the girls in the appointment scheduling department are always very helpful when it comes to my dl schedule. This has been the only company that has offered the LED light that helps you recognize when have to retest and with my kids in the car, I have almost missed that test a few times before I had the light installed. Overall this company and its employees are great. Thank You Kim C.

Good afternoon, I feel that it is very important to notify the leadership of businesses whenever I receive exceptional customer service from their employees, for without recognition, the incentive to provide such service fades away. Today, I spoke at length with Shelly (for the first time) with regard to the installation of a Draeger device on my daughter’s car. I found Shelly to be truly exceptional in her level of service, friendliness and responsiveness. From my perspective, the quality of service Shelly provided me is quite rare in today’s world. You are indeed fortunate to have her on your team. Please feel free to pass this on to Shelly. Maybe it will make her day just as her customer focus made mine. Sincerely, Mike B.

2005 Harley As a motorcycle mechanic I have an appreciation for clean wiring work. Matt does an excellent job. -Mike the mechanic

I am very pleased with the install and the training provided. Excellent customer service. Matt treated my motorcycle like it was his own. His partner Brian also provided the same professional qualities including input of the logistics on install. Thanks. -Mario

Hello, It’s me again. I just wanted to tell you guys that the place that I download at in Ypsilanti now is fantastic. The people there are super nice and friendly. I’m thankful that you guys switched companies. Just wanted to let you know. Not sure if you handle that but if you don’t can you please relay the message. Thank you sooooo much. Have a great weekend. DeAnah

Dear Kristen, I realize that you are constantly busy, so I’ll try and keep this short. I personally want to say Thank You for all your help with my Interlock scheduling and concerns the past two years plus, and for helping me on 02/28/14 when my car battery was dead and you forwarded my email to the new tech support man that you have. Yesterday I had my removal and full license hearing with D.A.A.D. and was approved on both requests at the hearing. I shouldn’t be bothering you for appointments anymore if the State gets me my letter for S.O.S. promptly. My next lockout date is May 09th., but hope to have a de-install done before then. I hope your boss/ employer realizes and respects your “above and beyond ” duties you perform for Nationwide Interlock in Farmington Hills on a daily basis and remembers you on April 23rd., accordingly. ( Administrative Day). I know I’ll be thinking of you!! I’d love too give you something special, but between reinstatement fees and removal fees, my money is tight. Am also in the process of leaving my apartment complex by the end of the month. Too much rampant alcohol and drug use here that I see go on constantly, so I’m moving to a calmer area. (A.K.A.)– more money out, so at this time I Thank You and wish you all the happiness in the world that you so much deserve!!! Respectfully Yours, Brian T. (A.K.A.) Account ######. LOL!!!!

To Whom it May Concern: Your tech, Matt, came tonight to install my interlock and I wanted you to know how wonderful he was. He was friendly, professional, kind, polite and it was a genuine pleasure to see someone in such an upbeat mood while working. Please pass along my compliments to his supervisor! Thank you

By the way the technician that helped me today has helped me the last few times I’ve been in and I have to say- someone give this guy a pat on the back. He’s and excellent representative of your company and an example of great customer service, friendly, knowledgeable, prompt and courteous. Even offered to install a new battery on my car for me the next time I come in. Kudos!

Herb, I don’t know if you remember speaking with me several times while I was selecting devices but we spoke a number of times regarding hardware. I wanted to let you know that the device is fine but I think what has overwhelmed me is the high level of customer service I have received from your group. From the beginning with my installation appointment through questions I have most recently been helped with by Sarah, I am consistently amazed at how polite, informed and responsive your team is. In this era of the lack of service yours really should be something you tout to potential customers. It truly is a differentiator. Please feel free to use me or this email as a reference. Thanks Rick S.

“You are one of the most helpful and kind customer service people I have EVER run across in my entire career. I have never seen anyone that cares and goes the “extra mile” like you do! 5 stars!!! All day long!! Thanks so much” Dave

Good Morning, Just wanted to thank you and your staff for being so helpful and helping us make this transition. I also wanted to let you know that the installer Matt was just wonderful an very informative. Again, thank you all so much for your assistance in this matter. Good people like you make things much easier to handle. God bless and have a safe, wonderful weekend. Please be sure to let Mr. Gilbert now we were completely satisfied with everything. Sincerely, Mr. and Mrs. Miller

Mr. Herb L. Gilbert, My name is Johnny McKissack. I have your interlock in my truck. I am writing this letter to let you know that you have really good people. These people help your business grow. Hanna is a caring wonderful person. She hangs with you when you have problems and you know there are problems with the interlock from time to time for the people who have to have them. Hanna is a nice person and very professional. She has helped me and I thank her very, very much. Joe is another good employee of yours. He is a very caring and helpful person who will also help your business grow. He goes out his way to help. Great, great guy. Paula from Draeger is also a great person. She is caring, professional, and very helpful. I was with American Interlock. They were a NIGHTMARE. So, I thank you very much sir, for having such great people working for you. YOU SHOULD BE VERY PROUD. I am so glad I changed to Nationwide. Thank you! -Johnny McKissack

Dear Nationwide, I just wanted to give a quick thank you for always being so friendly and helpful. I have been through hell in my life so it is nice to get some good customer service. I have been blessed with a job for at least the next four months so I will be paying this way for a little bit. Sincerley, J. Delaney

Dear Laura, I would like to thank you for your professionalism as well as your great business edict. From the time I contacted you until your field technician completed his installation. I was amazed at the attention that was paid to me. As a customer, your company went above and beyond to make sure all my needs were addressed. The technician was polite and informative. He took the time to explain how to operate the device and even left me his phone number in case I had any questions. I always expect good service for my money but what I got from your company was much more than what I expected. I am truly pleases! Laura keep up the good work! I will refer my friends to you at AA who are going through the same restricted license situation. Thanks, Don

Dear Dr. Gilbert-

I wanted to thank you for the exceptional service and generous assistance you provided me today. I was extremely irate and annoyed with how I was notified about the change of companies (when I showed up to New Horizon for my update). I greatly appreciate you dealing with my behavior as nice and polite as you did.

I would also like to apologize for my behavior in your office as I was not as polite as I should have been. I understand it was not your fault, but because this has been a long road for me I let my anger get the best of me. I am an educated woman and had to put my life on hold because I was stupid and wasn't aware of where I was heading with my drinking. Plus it has been my experience in dealing with the system and the other company that people in general treat me like a bum because I have two drunk drivings. You did not do that nor did your staff and I was humbled. For that I thank you.

I don't know what I could do, but if there is anything I could do to help you out in any way please contact me. I would be more than happy to support your business anyway I could.

Sincerely-

Brenda S.

I was asked to log my experience in doing business with Nation Wide. First and foremost, I owe Nation Wide and there staff an apology. Their staff has been nothing but courteous and respectful to me during this whole probation process. I have had a problem with my 2010 Dodge Journey failing to start after I gave a sample test to my Draeger device….Daily. To log how many times this happens is easily done by making the statement of “every day”. I of course blamed the device and Nation Wide. Why wouldn’t I considering my car only has 30k miles on it? I have had it checked out several times and I am always told the same thing….”There is no problem with the device”. I found out recently that the 2010 Dodge Journey has had these starting problems and they are noted with the manufacturer and with hundreds of other Dodge Journey owners having the same issue. So since April I have been blaming Nation Wide and they were correct the whole time. I have been rude and difficult to reason with and am totally impressed with how the Nation Wide staff handled me. I have talked to other people on probation that have a device in their vehicle as well and found that it is completely rare to be treated with respect and viewed as a human being by a device vendor. Typically these vendors know you are required by law to have the device and treat you as if you no longer deserve respect because you made a mistake. Nation Wide is the polar opposite of that. I cannot believe how well they handled me being totally irrational. No matter how many times I complained they still took the time to listen to my rhetoric and always welcomed me to come in for service (knowing it was not the device that was malfunctioning). Nation Wide Interlock should be a standard when dealing with these devices. They know how it’s done and more importantly…They know how people should be treated.